Refund and Cancellation Policy

About This Policy

This Refund and Cancellation Policy explains the conditions under which customers may cancel an order, return an eligible product, request a replacement, or receive a refund for purchases made directly from DurgDarshan.

This policy applies to DurgDarshan VR devices, accessories, related products, and eligible services purchased through our website, authorised sales channels, invoices, or direct customer support. Purchases made through third-party marketplaces, Google Play, the Apple App Store, payment partners, or other external platforms are also subject to the refund and cancellation rules of the respective platform.

Order Cancellation Before Dispatch

A customer may request cancellation before the order has been dispatched. Once the cancellation request is approved, the amount paid for the cancelled order will be refunded to the original payment method.

Customers should contact DurgDarshan as soon as possible and provide the order number, registered name, mobile number, payment details, and reason for cancellation.

Cancellation After Dispatch

After an order has been dispatched, it may not be possible to cancel it immediately. The customer may request a return after delivery, provided the product meets the eligibility conditions stated in this policy.

Refusing delivery without first contacting DurgDarshan may delay the refund because shipping, handling, and return status must be verified.

Eligible Returns and Refunds

A return, replacement, or refund request may be accepted in the following situations:

1. The product delivered is damaged or physically defective.
2. The customer receives a product different from the product ordered.
3. An essential component, accessory, or part is missing from the package.
4. The product does not function correctly because of a verified manufacturing defect.
5. An unopened and unused product is returned within seven calendar days of delivery in its original packaging, subject to inspection and approval.
6. A duplicate payment, incorrect charge, or other verified transaction error has occurred.

Reporting a Damaged, Defective, or Incorrect Product

Customers should report a damaged, defective, incomplete, or incorrect delivery within 48 hours of receiving the product. The request should include the order number, a clear description of the issue, photographs or video of the product and packaging, and any other information reasonably required to verify the claim.

The original box, invoice, accessories, manuals, labels, serial-number stickers, warranty cards, and packaging material should be retained until the request is resolved.

Products That Are Not Eligible for Return

Except where required by applicable law or where a verified defect exists, returns or refunds may not be accepted for:

1. Products that have been used, altered, repaired, damaged, or misused by the customer.
2. Products returned without the original accessories, packaging, labels, serial number, invoice, or supplied components.
3. Products damaged due to accident, improper installation, voltage fluctuation, liquid exposure, unauthorised repair, negligence, or failure to follow instructions.
4. Customised, specially configured, personalised, or made-to-order products.
5. Downloaded software, activated licence keys, digital content, or services already delivered or substantially performed.
6. Requests submitted outside the applicable reporting or return period without a valid and verifiable reason.

Inspection and Approval

All returned products are subject to inspection. DurgDarshan may verify the physical condition, serial number, accessories, packaging, usage status, reported defect, and purchase details before approving a refund or replacement.

If the returned product does not meet the eligibility conditions, the request may be rejected and the product may be returned to the customer. Any applicable shipping or handling cost will be communicated before further action.

Replacement

Where appropriate, DurgDarshan may offer a replacement instead of a refund. A replacement is subject to product availability and successful verification of the reported issue.

If the same product is unavailable, DurgDarshan may offer an equivalent product, store credit, or a refund after discussing the available options with the customer.

Return Shipping

If the return is approved because DurgDarshan supplied a damaged, defective, incomplete, or incorrect product, DurgDarshan may arrange the return shipment or reimburse reasonable approved return-shipping charges.

For an approved return requested for another reason, the customer may be responsible for return shipping, packaging, and transit risk until the product reaches the return location.

Failed, Duplicate, or Incorrect Transactions

If payment is debited but the order is not confirmed, the amount may be automatically reversed by the bank or payment provider. Customers should allow the normal banking settlement period and contact DurgDarshan if the amount is not reversed.

Verified duplicate payments, incorrect charges, or wrongful transfers will be refunded after confirmation of the transaction details.

Third-Party and App-Store Purchases

Refund requests for purchases made through Google Play, the Apple App Store, an online marketplace, a reseller, or another third-party platform must generally be submitted through that platform. DurgDarshan may provide supporting information but cannot override a third party’s payment, return, or refund process.

Refund Method

Approved refunds will normally be issued to the original payment method. If this is not technically possible, DurgDarshan may request verified bank details or offer another lawful refund method.

Any refund will be limited to the amount actually received for the eligible product or service, including applicable refundable taxes. Shipping, installation, convenience, payment-gateway, or service charges may be non-refundable unless the return results from an error attributable to DurgDarshan.

Policy Changes

DurgDarshan may update this policy to reflect changes in products, services, operational requirements, payment processes, or applicable law. The version published on this page at the time of the request will be considered together with the order terms, invoice, warranty conditions, and applicable consumer law.